These Terms of Service ("Terms") govern the supply of LOKIO's services to you ("Client"). By subscribing to or using our services, you agree to these Terms.
LOKIO sets up and operates an AI-powered assistant ("Agent") on the Client's WhatsApp (or other agreed channel) to respond to the Client's customers, for example handling enquiries, bookings and frequently asked questions. Specific features depend on the plan purchased.
You may cancel at any time with 30 days' written notice; the service continues until the end of the notice period. Setup fees and fees for the current billing period are non-refundable unless required by law.
The Agent uses artificial intelligence. While we work hard to make responses accurate and on-brand, AI can occasionally be incomplete or wrong. The Client is responsible for reviewing configuration and for human oversight of important interactions. The Agent does not provide professional advice (legal, medical, financial, etc.), and its responses are not a substitute for such advice. The Agent routes urgent or sensitive cases to a human where configured to do so.
Each party will comply with applicable data-protection law. Where we process personal data on the Client's behalf, we do so as a processor under the Client's instructions; our Privacy Policy and, where applicable, a data-processing agreement set out the details.
LOKIO retains ownership of its software, tools, prompts and methods. The Client retains ownership of its own content and data. The Client is granted a non-exclusive right to use the service during the subscription.
Each party will keep the other's confidential information confidential. A separate Non-Disclosure Agreement is available and included with the Enterprise plan.
We provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is" and we do not warrant that it will be uninterrupted or error-free. We do not guarantee specific business outcomes (e.g. a particular increase in bookings); any figures shown are illustrative.
To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising out of the service is limited to the fees paid by the Client in the 3 months preceding the claim. Nothing limits liability that cannot be limited by law.
We may suspend or terminate the service for material breach (including unlawful use or non-payment). On termination, we stop the Agent and, on request, delete Client data as described in the Privacy Policy.
These Terms are governed by the laws of the jurisdiction stated in the Client's order/agreement (for UK clients, the laws of England & Wales; for Gulf clients, the applicable local law). Disputes are subject to the courts of that jurisdiction.
We may update these Terms; the "last updated" date shows the latest version. Continued use after changes means acceptance.